Trinity college is seeking a highly experienced professional to fill the vacancies in the Information Technology Division of the college. Applicants should be overseeing the development, implementation and use of technology across the College, and work closely with all staff to assess and address their needs. Areas of responsibility include providing practical solutions, leading updates and improve the effective use of technology, both in education and administration.
Application Support Executive
An Application Support Executive involves providing technical support for software applications in Dynamics 365 Business Central and is a crucial role in ensuring the smooth operation of software applications used. The position requires a strong technical background, excellent communication skills, and the ability to work collaboratively with cross-functional teams to identify and resolve technical issues.
KEY RESPONSIBILITIES
- Providing technical support for software applications used by Microsoft Dynamics 365 Business Central.
- Resolving application-related issues reported by users.
- Collaborating with cross-functional teams to identify and troubleshoot technical issues.
- Developing and maintaining documentation related to application support processes and procedures.
- Providing training and support to end-users on the proper use of software applications
- Participating in the development of user manuals and other documentation for software applications.
REQUIREMENTS
- A sound qualification in the field of IT
- Proven two years of experience in Dynamics 365 Business Central application support or a similar technical support role.
- Knowledge in the following Programming languages such as PHP and MySQL are an added benefits
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team.
- Good time-management and organizational skills
IT Technical Assistant
The IT Technical Assistant is responsible for providing technical support for computer hardware, software, and systems used. The position requires a strong technical background, excellent communication skills, and the ability to work collaboratively with other IT team members to identify and resolve technical issues.
KEY RESPONSIBILITIES
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Maintaining and monitoring computer systems and networks to ensure smooth operations.
- Troubleshooting system and network problems, diagnosing, and solving hardware or software faults
- Providing technical support to end-users, responding to inquiries and resolving issues
- Performing regular backups and disaster recovery operations
- Conducting preventive maintenance on IT equipment, including cleaning and servicing of computer components
- Collaborating with IT team members to support IT projects and initiatives.
REQUIREMENTS
- Sound educational qualifications in IT
- Proven experience in IT support or a similar technical support role
- Knowledge of computer hardware and software systems, networks, IP Camera and peripherals
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Good time-management and organizational skills
- Willingness to work if necessary, outside of regular business hours
Applications (including a covering letter and full CV with details of non-related referees) should be directly emailed to recruitment.admin@trinitycollege.lk before 08th June, 2023. However, the school reserves the right to appoint sooner than this, should an ideal applicant be identified before this date.
PRINCIPAL
