Please send an email to [email protected] (from the Parent email address you have registered with the College)
The email should include the following information:
Thereafter, the MSO365 and MS Teams IT Support Team will respond to you accordingly:
NOTE: Kindly note that we cannot be of assistance if the issue is caused by the device or the internet connection you are using. We suggest that you contact a local technician to resolve the issue.
Issues pertaining this matter is mostly caused by user-end problems. i.e. Issues with the device you are using or your Internet Service Provider.
Clearing the cache in Teams.
If you are getting the following error when trying to open the Teams desktop app on Windows 7, please note that Microsoft Teams only support Windows 8.1 and higher operating systems.
As a workaround you should be able to access Teams via a web browser at http://teams.microsoft.com
To view hardware requirements for Microsoft Teams, visit: https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
You can only self-reset your College account password, if you have followed the authentication process of adding a mobile number or an email during your account activation process.
If you have not done so, kindly email [email protected]
If you want to change your verification mobile number or the email:
This error comes when you run into an authorization problem.
Please make sure your date and time (in your pc) are set up correctly. Whether your date and time are accurate will affect your ability to connect to secure sites (https) and access applications like Teams.
To adjust/update your date & time in Windows 10, go to Start > Settings > Time & language > Date & time.
This issue can occur if your computer was disabled from signing in to Microsoft Applications in our Office 365 tenant. This could happen due to many reasons like multiple failed sign-in attempts etc.
You will see the error as follows:
Kindly email [email protected] with screenshot of your error along with the student admission number.
Microsoft Teams may sometimes fail to launch with error code caa82ee2. Usually, the app freezes for a few seconds shortly before this error code appears on the screen. And the error message reads as follows:
We’re sorry—we’ve run into an issue. Restart. If that doesn’t work, try signing out and back in. Error code – caa82ee2.
In this scenario, please try clearing the Teams cache using the steps below to check if the issue persists.
1. Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
2. Go to File Explorer, and type in %appdata%Microsoftteams.
3. Once in the directory, delete all the files and restart Teams.
NOTE: Kindly make sure that your Microsoft Teams application is always kept up-to-date. Visit: Update Microsoft Teams
Yes, you can access Microsoft Teams via supported web browsers using this link: https://teams.microsoft.com.
Supported browsers are: Microsoft Edge (RS2 or later), Microsoft Edge (Chromium-based), Google Chrome, Safari 14+, Safari 13.1+, Firefox.
Make sure that the browser you are using is up-to-date.
Following are few browser limitations during Teams meetings:
1 To give and take control of shared content during sharing, both parties must be using the Teams desktop client. Control isn't supported when either party is running Teams in a browser.
2 Blur my background isn't available when you run Teams in a browser. This feature is only available in the Teams desktop client.
3 Teams meetings on browsers are limited to a single incoming video feed of active speaker.
This is a new feature (know as a meeting lobby) we have activated for all Teams meetings.
It is not an access issue. Students are no longer able to join meetings directly. They need to wait till the teacher joins the meeting and let them in.
This issue occurs when you try to access a file using a different account.
Always ensure that you are logged in from your own account and access the file you need via Microsoft Teams.
This happens because you are not logging into the meeting properly.
You should enter the meetings through the Microsoft Teams app using your College email account.
To download and access the Teams app through your PC/mobile, see: https://trinitycollege.lk/learning-at-home-microsoft-teams/
Support tutorial: https://youtu.be/WC2pznsTHVg
The College has sent text messages to all parents with a link to an online consent form. Those who filled and submitted the form were sent the email IDs and passwords accordingly via a text message.
Many issues regarding communications with parents have surface over the past several weeks. In a few cases, the database of contacts at the school has been incorrect, or requests for changes have not been included. However, in many other cases, parents have changed their mobile number without informing the school or have started using an additional number and are neglecting to read SMS on the number that is with the school.
Please use the following guidelines to resolve these problems.
EMAIL [email protected]
Please include the following information:
Thereafter, the MSO365 and MS Teams IT Support Team will respond to you accordingly:
Refer: https://trinitycollege.lk/learning-at-home-college-email-accounts/
Please DO NOT call, text or email anyone in the IT Department or the school administration until you have followed this procedure.
After you sign in to Microsoft 365 with your School account name and password for the first time, you will be asked to choose an authentication method.
Please refer to the next FAQ on "What should I do after receiving the College email address and password" to view the step-by-step process
Use this link; http://portal.office.com/ to access your email account.
Please make sure that your new password,
(if the above conditions are not observed, your new password will not be validated)
(we recommend that you choose the mobile phone verification method)
If these methods are followed accordingly, you will get access to your College email account and something similar to the following will appear:
Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. The core capabilities in Microsoft Teams include business messaging, calling, video meetings and file sharing.
Visit the Get Clients for Microsoft Teams web-page for the most up‑to‑date information about the browsers that Teams supports.
You can check your microphone, webcam and audio are working before going into a meeting with a test call.
Have everything plugged in and then select your profile picture, then Settings > Devices.
You can review and change the selected devices here or just Make a test call to see if everything is setup.
Class Notebook tab is seen inside all your Class Teams (near the Assignments tab).
It is a digital notebook which you can use to note down anything you want from text, pictures, links, videos, quizzes etc. This is your digital exercise book for each of your classes
Important: To access the Class Notebook on a mobile, you need to have the OneNote app installed!
You will receive a notification when someone @mentions you or replies to a conversation that you are a part of. Click the Activity icon on the left‑hand pane to review notifications when someone:
NOTE: There will be a number next to the name of a channel whenever someone @mentions you.
You can customize your settings such as theme, language, time zone, and date. To customize your settings, visit Microsoft’s Change settings in Teams web-page.
Microsoft Teams has two options to view all of your teams: the original List view and the new Grid view.
Visit Microsoft’s Comparison of List and Grid views web-page to learn how to switch between the two views and to see a side‑by‑side comparison.
Click your user profile at the top right‑hand corner of the screen, and then click Sign out. You also can right‑click the app icon on your taskbar, and then select Sign out.
Click the Microsoft Teams icon on the menu bar at the top of your screen, and then select Quit Microsoft Teams. You also can use the keyboard shortcut Cmd + Q.
NOTE: For all operating systems, once you log out of Microsoft Teams, you will need to enter your College log on credentials to log on to Teams again.